CloudSigma Zurich, Switzerland
All Systems Operational
Zürich Cloud ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Live chat maintenance Jun 4, 01:00-13:00 UTC
At the beginning of the 12-hour period, customers will experience unavailability of both the chat widget and dashboard for several minutes. Subsequently, the service is expected to remain available throughout the remainder of the maintenance window.

Best case scenario: After the initial unavailability of the chat widget and the chat dashboard, the environment is expected to remain stable. Customers may experience minor disruptions, including brief agent logouts and chat disconnects which can be remedied with a refresh.

Worst case scenario: After the initial unavailability of the chat widget and the chat dashboard, agents could be disconnected for shorter spans during the entire duration of the maintenance window. Also, closed chats will not reconnect automatically and in progress chats might be lost.

For real-time updates on service status, please follow Zendesk Chat on our Status Page or Twitter We’ll also update our Announcements Help Center regularly during the maintenance window. If you have any questions or concerns, please email us at chat@zendesk.com. We apologize for any inconvenience this may cause.
Posted on May 12, 17:05 UTC
System Metrics Month Week Day
Zürich API (uptime)
Fetching
Zürich API (response time)
Fetching
Past Incidents
May 24, 2017

No incidents reported today.

May 23, 2017
Completed - CloudSigma would like to inform you that the maintenance was completed with success.
May 23, 18:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 16:00 UTC
Scheduled - CloudSigma would like to inform you that we will be performing a scheduled maintenance on the Storage cluster in our Zurich cloud location.

IMPACT:
The actual maintenance is expected to take no longer than 2 hours in total. During this time frame we will reboot some of our storage nodes and this may cause some drives to appear as unavailable for about 15 minutes. Anyway it should not affect any running services, just people won’t be able to operate with the drives over the API and the Webapp for about 15 minutes.

All support activities will be conducted under direct supervision by CloudSigma’s Operations staff.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://zrh.cloudsigma.com/ui/ and/or email support@cloudsigma.com
May 17, 17:50 UTC
May 22, 2017

No incidents reported.

May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017

No incidents reported.

May 18, 2017

No incidents reported.

May 17, 2017

No incidents reported.

May 16, 2017

No incidents reported.

May 15, 2017

No incidents reported.

May 14, 2017

No incidents reported.

May 13, 2017

No incidents reported.

May 12, 2017

No incidents reported.

May 11, 2017
Completed - CloudSigma would like to inform you that the maintenance was completed with success.
May 11, 21:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 20:00 UTC
Scheduled - ANNOUNCEMENT:
CloudSigma would like to inform you that we are planning to do scheduled maintenance of our API Server in Zurich.

ADDITIONAL INFORMATION:
The actual maintenance is scheduled to take no longer than 1 hour in total.
All support activities will be conducted under the direct supervision of CloudSigma’s devops staff.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
During the maintenance customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 10 minutes.
Also short interruption on the web interface may occur.
May 3, 17:10 UTC
May 10, 2017

No incidents reported.